I rented a car for three weeks in Cincinnati while my car was in the shop. I got a rate of $25 per day. My car repair was unexpectedly delayed and I had to get to the Columbus airport. So I called Budget to see if I could drop off the car at the Columbus airport under my contract. I was told I could and I was asked what time I planned to drop off the car.
When I arrived, the clerk ran off my charge and handed me the bill. It was twice what I was quoted. I was directed to call the 800 number. I spoke to two people who told me that I was upcharged because it was a one way rental, so the charge for all three weeks doubled. I explained that I had called and was told I could drop off the car with no problems. I was not advised of any additional charge. If I had been I could have turned in the car and then rented a new car for my drive to columbus and could have paid for one day at the new rate.
They refused to reduce by bill by a single penny. They simply advised me to challenge the payment with my credit card company.
I plan to sue them. I don't need to involve my credit card company. I need to use my local court and let them pay a lawyer $300 an hour to explain to a judge or jury why it was fair for them to charge me an extra $600 to drive the car 90 miles to Columbus without telling me in advance.
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