I can' put into words how outraged I am with Progressive Auto Transport and their staff! I decided to use this company to transport my sons vehicle from Oregon to Florida because I had read some great reviews and the broker (Greg Stevens)
seemed honest and professional on the phone. I didn't know that this company just finds drivers and that's what they get paid to do. I was harassed from a dozen companies trying to earn my business so having a so called Broker is basically like throwing your money away!
Greg found someone to drive our car to Florida within a 7-10 day window and he told me that I would need to pay him $200 and that the driver would get $850 when he arrived with our car, but the car never came. I called Greg on the eighth day
too verify everything was on track for the delivery and he told me to call the driver, so I called and found out that the driver got into a wreck and our car fell off of it and was completely totaled! I didn't receive one phone call from either Greg or Dennis (driver) telling me what happened. I assumed things were going well and that our car would be delivered in a couple of days but found out (after I called them) that our car was totaled. This accident happened three days prior to my phone call and when I talked too Greg he acted like he didn't even know that there was a wreck and that it was the drivers fault for not contacting me.
I have been dealing with this for almost a month now without help from Progressive and have been getting the run around. I call and leave messages, I have sent numerous emails, and they have all been ignored. I finally got in touch with someone from the company (only because I blocked my number) and I couldnt believe how disrespectful this guy was too me. I explained that I have been leaving messages and not getting a response and he argued with me and said that Its a holiday weekend and that I need to call back on Monday he then had the nerve too tell me that Greg was a great guy and that I was lucky he even gave me his cell number! I couldnt believe how he blew me off!
I've been stuck in Florida without a car for a month and I still dont have the full story! I've been dealing with the driver by myself and not getting anywhere and found out today that the drivers insurance wasnt going too pay for the rental car I've been using and it has cost about $900 so far! My family and I are stuck in Florida without a car, and a month later I
find out that their not going to take care of my rental costs and I could have used that money to buy a new car.instead Im stuck with a bill! I just looked at my bank statement and saw that Progressive auto took $200 from my account the same day the wreck happened! I was told that it was a brokers fee and that I wouldnt receive any money back. Then he let me know that the driver would be dropping off my totaled car and when I asked what I was going too do with the car his response was what was he going to do with it, put it in his backyard? I also was told that the driver wanted money for dropping off the items that I had packed in the backseat (The guy already scammed a $150 when he picked up my friend paid it because
he thought that he had to but I found out that he wasn't supposed to do that)
I could write a lot more but I just wanted to give you a little taste of what my experience has been like, take your time and find a company that will be there for you through the whole process and whatever you do DONT give into a shady sales pitch like I did!
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