To say that my experience with Toyota of Dallas is a nightmare is an understatement. It started simply enough as a routine sales process. The internet marketing manager contacted me and informed me of all the many cars and vans they had to offer. I specifically asked for a 2013 Toyota Sienna Limited in Blizzard Pearl and a Bisque interior with Entertainment package, chrome side molding, door guards and a few extra wireless headphones. I received a quote of a final drive out price of $45,671 but then the salesman said that if I come in to the dealership, he could offer me an even better discount. I took the salesman on the offer and my wife and I set up an appointment to see the salesman on a Saturday afternoon. It was cold and so we decided to make arrangements for our children to stay with my grandparents. When we got to the dealership, we asked for Nick Federico, the salesman that asked for us to stop by the dealership so he can get us a better deal than the internet offering. We waited for over 30 minutes at the Toyota of Dallas dealership for Nick to show up. As we are waiting, two other people were assisted because they knew we were waiting on Nick and all this time, the receptionist was busy talking and playing on the phone. My wife and I were so frustrated that we left and basically lost half a day.
I then receive the call from Nick and the gang at Toyota of Dallas apologizing for my experience. My wife refused to go to the dealership again, but I thought that I would give them a second chance. Please keep in mind that from the beginning, I told Nick the exact specifications of make, model, exterior and interior color, and the extra features such as chrome molding and door guards for the vehicle. All I was looking for was a final take home price. This time, Nick was there to greet me, but even with an appointment, he was busy with another customer. Of course they did not have the car on site He turned me over to Abbas who went and got him a bottle of water and only later did he realize that it might have been nice to ask me as well. Regardless, Abbas was cordial, answered my questions, and actually had me thinking that if we can agree on the price, we could get the vehicle that I wanted. Abbas finally gets the vehicle and shows me the same things I already knew, in fact, I showed him a few things that I learned from the other dealerships. After about two hours of playing cat and mouse, I was ready to go home.
Please keep in mind that I gave specifics to exactly what I wanted and Nick sent me a quote of $45,671 under the marketing code of internet pricing. So naturally, I expected the initial offer to be at or below that but to my shock and horror, Abbas comes back with a price that was almost $2000 more than I was quoted. I showed him Nick's email and the price that was quoted to me so Abbas goes back to his managers and they do not honor the price. I am now growing more and more frustrated as we close in on three hours of playing games with this dealership. I then gave my final price and told Abbas that I am done with this back and forth game and either he agrees or I leave. Then came a pompous manager number (short little obnoxious guy) one who tried to get me to sign the contract without agreeing on a price, just the monthly payments. I asked him three times, what is the final price and he said he did not know and that finance will explain everything to me. I am now angry that the sales manager is trying to pressure me to sign a contract. After I refused to sign, a second and even more arrogant floor (medium height, little built) manager comes to the rescue and tries to have me sign the agreement again and tries to appease me by taking a $100 off. I am now upset and get up to leave when Floor manager number two starts to talk back at me. I am now at my boiling point and get into it with the manager and lit into him and his entire useless dealership. The General Manager, Darren Dortch, then called the Police on me because I was "disturbing" the peace. Its great to know that the General manager took the side of his pompous sales reps and not the customer. I did some research online and this dealership has a history of treating its prospective customers and current customers in a very poor fashion. I will be filing a complaint with the Better Business Bureau as well as every complaint site I can possible find.
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