Our 2011 GMC Acadia (18,500 miles) will be in the shop for the third time as of tomorrow within four weeks. Each time it has been to a different dealer/shop for repair. The first two noted two very different issues, but it boils down to the fact that the vehicle has serious electrical issues. There are numerous complaints/threads about the 2011 Acadia regarding this issue, amongst others.
We have contacted GM corporate/customer service (which takes us to Austin, TX) and have been given the run around ever since. The vehicle actually lost power when I was on the road driving recently. I had no power to go forward, and could only reverse. We have serious concerns now about the safety of this vehicle, and the Texas customer service department, District Specialists, Jamas and Shareef (not sure how to spell Shareef, but I will spell it like it sounds), and Shareef's supervisor, Josh (512-386-0692), have done nothing but brush us off, leave us waiting on the phone for an hour (literally), tell us they will call us back at a certain time and then do not follow through, and give us attitude.
The car is still not running correctly. Today Josh - who refuses to give his last name, refuses to give us the name of his boss and tells us we can't go above him, tells us to take it to the dealer (again) and if we are still not happy, they will look into swapping it out. Josh refuses to tell us what that process includes, or how long it may take. Keep in mind we have already been told this by Shareef, so they seem to like to keep pushing you off in efforts to not deal with you. Not one of them has seemed overly concerned about our safety.
This is supposed to be our family car (three kids, two dogs), as well as our mountain car. We live in CO and are in the mountains about 2-3 times a month. What if the Acadia had shut down on us, or slipped out of gear like it did the first time and would we were unable to move, on a steep grade? Or on the mountain highways in general? The chances of us being hit and potentially killed are very, very high. There are very few places to pull over and people tend to drive fast.
We are highly disappointed with the individuals we have dealt with in Texas, as well as Ramone who works for a Chevy dealer (who were supposed to have fixed our car this last time) on 120th Ave.in Broomfield, CO. Ramone seemed to think that the car shutting down on me on a highly traveled road was somewhat normal and a 'safety feature". He said all cars have problems, and we should just expect them.
Needless to say, the run around and lack of general interest in our situation makes me seriously question the product I bought from GM, and GM all around. I should have bought the Nissan Armada. We are sorry to have given GM our business at this point.
As a side note, each dealership who was supposed to have 'fixed' our car (GMC in Glenwood Springs and Chevy on 120th) returned our car back very dirty. Grease marks on the drivers passenger door and wheel (Chevy), and tons of dust and debris coating the interior of our car, which indicates they left the windows wide open (Glenwood Springs). Ramone at Chevy offered us a 'coupon' at a local car wash, but did not seem to care or think it was bad customer service to give us back the Acadia more dirty than initially was. Terribly customer service experiences all around.
0 comments