This complaint has gone to the BBB and the FTC with no response.
In October I was living in New York City looking for employment, I was referred to Advantage through a friend who had been working there herself. My friend gave me the information and told me to contact Krystal Boninsegna for a position with American Express or one of their other clients.
After I sent in my resume to Ms Boninsegna, I went into Midtown Manhattan office to register and to take some tests. The first time I went into Advantage was sometime in October, I had to break up my hours of testing because I was coming down with the flu that week.
When I tried calling back to finish on my testing, every time I called I got a receptionist or voice mail. I was told I would get a call back but never did to finish up on my testing. It wasn't until a month later in November I finish my registering and had an interview with Clair Anastase.
According to Ms Anastase in my interview I had in November I passed all my tests except for Microsoft Word (I was a few points under). I explained how I passed that test at other agencies and felt it was much harder at Advantage, she agreed and told me she scales them, She never mentioned me retaking it otherwise I would have. Ms. Anastase said she felt I would be best suited for a junior Administrative assistant position when one becomes available. That is what I was led to believe because I was asked to fill out my paper work.
However, after weeks of getting the runaround, calling and leaving messages I could not get any response back as to when a position would be available. Finally in December I got in contact with Ms Boninsegna after several messages and emails. Ms Boninsegna not only stated I was not suitable for any positions through their company based on my test scores in Microsoft Word but also because I didn't know any programs like Lotus notes or Microsoft Access, which was something I was never informed of in the past.
In January I tried calling Bea Martinez several times, who I was told was the supervisor of the NY office. I wanted to talk to Ms Martinez because I wanted to know what I could do to get a position, as well as I also wanted to know why I was told two different things from two different associates at Advantage. She refused to call me back even after I contacted their home office in CT and reported their behavior towards me.
In the months from October to February I was given the runaround, ignored and to some degree I felt as if I was being treated unfairly by the staff of Advantage HR in New York City. Had circumstances been slightly different, this behavior could have been considered illegal as well as unprofessional.
Sincerely,
Charles
Advantage Human Resourcing
405 Lexington Ave # 32
New York, NY 10174
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