This incident happend on Friday, November 5 around 11:30pm.
To at the beginning, about 7 teenagers and 2 parents and myself went to Burger King to eat after a football game. We all ordered and went to sit down. One of the adults wanted to know were the "smoking" section was.
I went to the counter and asked an employee who just leaned toward me, never said he didn't hear me, just leaned forward and waited for me to ask again. After I repeated myself again, he stated simply "over there", I then said "Back in the very back?" and he nodded, no "yes mam" no direction what so ever. Very Rude I thought.
Second, we go sit in the back there are no ashtrays so the we approached the counter again and asked for one and the employee just stared around like he didn't know what an ash tray even was. We eventually used a cup lid. UNPROFESSIONAL again.
Finally to top things off, this is were it gets real good, we finished up and left the building. The kids stood in the parking lot saying good bye and so forth for a few minutes. Out of nowhere, 3 employees come outside yelling, or maybe screaming, at the kids to get back in a clean up there mess. As I turned around I realized there was actually 5 employees all together both inside and out to "watch the scene take place".
The way the employees were acting, I expected a hell of a mess, such as: food left on the table, no trash taken to the trash can, drinks and napkins left behind. Therefore, I walked back in the restaurant to see there "mess" which consisted of a few stray napkins, 2-3 stray straw rappers and two chairs left out of place. (the kids were in a booth and two had taken chairs to sit out to the side)
These kids were intentionally intimidated into coming back into this fast food place to do a job that these employees are paid to do. Cleaning up the dining area is their job, they are supposed to sweep up stray paper products, replace chairs and wipe down tables. Their unprofessional behavior in calling the kids back in was overly dramatic and ridiculas.
Bottom line is, it was a bunch of teens and the employees did not want to waste their precious chit chat time to do their job in cleaning up!
Now, I am apologizing for the fact that these kids spent around $50 to order food, sat down and were not at all lound or obnoxious, and then came in and cleaned up after being intimidated by the employees and didn't so much as get a Thank-you!
What I would like is for an apology to these kids from the Friday Night Shift Manager, the Americus Store Manager and the District Manager for the unprofessional behavior and slackness of these employees. 5 "grown" people coming out into a parking lot yelling at these kids was rediculous.in fact I believe that in the State Court of Sumter County it would be called affray and is a good way to start a fight, but these kids are better than that.
So as of Monday morning I will be contacting these managers and reporting my claim. If I do not receive a letter of apology from these people, I will report it to the papers and then go from there. This unprofessionalism HAS TO STOP.
By the way, this is not the first time this Burger King staff has been rude and unprofessional. Get your act together.
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