October 11
I have been trying to get a complaint resolved that my family and I encountered while visiting a Denny's restaurant in Kissimmee Florida. At this time, I am writing to you for help.
Here is my story:
On 9/24/04 (Friday), my family (wife and son) and I traveled to Kissimmee Florida on business. We planned to stay for the weekend and return to our home (Clearwater) on Sunday. On 9/25/04 at 5:00am, we stopped at Denny's (5051 W. Irlo Bronson Memorial Kissimmee Florida). We were the only customers in the restaurant. The server's name was Kam. We all ordered breakfast. I told the server that I wanted my eggs cooked scrambled well (brown).
When the food arrived, all of the eggs were cooked the same (scrambled light). The server sat the food down and left. My wife took a bite of the sausage link. She said, Look it is still pink in the middle. She took the sausage from all the plates and they were all the same way. The server came over. She asked if everything was alright. I said, No, my eggs are not cooked the way I wanted and the sausage is undercooked (3 plates).
The server explained that the scrambled eggs all come out that way and the sausage is precooked and it is suppose to be that way. She explained that there was nothing she could do because there was no manager on duty. I was upset and told her, Well I guess I cannot pay the bill. The server said, Well I will have to call the cops. I paid the bill. The server said to come back later and that a manager would be there. That same day, we returned to the restaurant. I spoke to the manager Jason. He did not know anything about the situation. He said to come back the next day 9/26/04 (Sunday) and we could have free meals but that he would not be there. The manager for that day would be Edgar.
We went back to the motel. Later that day we were watching TV. Because Hurricane Jeanne was expected to cause severe weather, there was a curfew from Saturday at 11:00pm until Sunday at 5:00pm. On Sunday, the curfew was changed until Monday at 6:00am. At this point, I feel that I should get a refund on my credit card in the amount of $16.97.
We dine out at Denny's Restaurants alot and have never had a problem like this before. I have tried to call Huntington Restaurants Group, Inc (1-800-483-0180) several times to speak with Sandy Prazer. I have left messages on her voice mail. I was told she is the only one who handles complaints. Your help in this matter would be greatly appreciated.
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