We were traveling in Nebraska on July 31st 04. We stopped at Arby's in Ogallala. No one else was inside the resturant except the employees. As soon as we walked in, I heard one employee call the guy ordering through the drivethrough a dumbass because the guy ordering asked a question about what kind of sandwhiches they had.
We waited for about 5 mintues before someone took notice of us and took our order. Another couple walked in behind us after our order was placed and proceeded to wait for the cashier. While we were waiting, I saw a worker cough into this hands, picked up a pen to write with, and the proceeded to put my husband's curly fries into our bag WHILE picking a curly fry up with his hand and THROW it at another employee jokingly. My husband did not see this though and didnt want to make a big deal.
The other couple that walked in waited for the cashier for about 3 mintues and the cashier looked at the expectantly, was very rude, and then took the order but didnt take the couples cash! So their order was never placed! THEY walked OUT and told us " good luck with these morons".
Our order was wrong, my husband ordered chicken and they gave him roast beef. I wouldnt let him eat any of the curly fries. We get the SAME type of RUDE service out here in Utah where my husband is stationed.
ARBY's should look into getting some proper TRAINING for their employee's. I am also writing a customer comment card to the company about what we saw, and writing to the BBB. Grow up arby's employees!
0 comments