I typed "il fornaio" in this page and I saw two messages. I am sure this list will keep on growing up... Now is my time. I live just a few blocks away from that restaurant, therefore, I used to go there a lot. The restaurant was the best in the area for many years. Everything seemed to be great there.
Months ago, I had the same issue with my credit card. I tipped 5 dollars on a 72 dollar bill. The total amount then, including tip was 77. However, when I got my credit card statement I had a charge for a total of 86 dollars. I never knew what happened, now I can be sure the server changed the tip. To be honest, I cannot assure that the server was the one mentioned in the messages before. The reason I had to tip so poorly was the service we had was simply terrible. That night everything was awful. That's why I decided not to come back.
Now I read other messages and I can see that stealing us through the tip was something that often happened and still happens in il fornaio palo alto california. This is my thought and conclusion... The servers where responsible, however, if the managers knew about this and they decided not to fire these employees, the managers were even much more reponsible. After this I will see if I can contact the people who posted the messages before to post together a letter in the PALO ALTO DAYLY NEWS... I am sure will be able to do it and everyone in palo alto will know about the dark way to manage this restaurant.
Personaly I blame the management for this... A few hourly paid employees can be easily removed from their jobs and be replaced. If that had happened, we hadn't be stolen with the tips from our credit cards. Thanks il fornaio corporate, il fornaio palo alto management and il fornaio palo alto waiters. That location stinks, is foul and rotten. Is the shame of the corporation it seems to be that one more time the guest will be the only one that suffers for such an abuuse. Simply tetric
Robert
palo alto, California
U.S.A.
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