After I read this, I can't still believe. About a year ago, exactly the same server, re-printed one of my guest's credit card vouchers and modified the tip amount. After we complained, one of the managers of the restaurant, (I believe his name was Steve), had to send us a gift certificate for a free dinner and a written apology. My question is this: Why does a restaurant like il fornaio keeps in its staff a person who steals from a guest?
The management at that location knew this was happening, and they decided to keep the thief working there... Now everyone can see the results... One of the best restaurants in Palo Alto became the shame of the corporation... Now that restaurant is always empty... Go by Chevy's or The Olive Garden and you'll find a much busier place... Don't ask why.
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