I went for my regular afternoon jolt and ordered a total of three coffees to take back to the office. After they were served I asked for a tray since I had to walk a couple of blocks back and they were large coffees. They couldn't find any trays behind the counter and since they were busy they never offered a solution. I had to leave one of the coffees behind and lose the money. Bad enough, but I complained to Starbucks on their site and did not hear a peep from them even though I use a self restoring card and have been a loyal costumer. They have lost their way!
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