6/19@4pm. Stopped by @ Panera Bread in North Brunswick, New Jersey for a quick coffee break. While trying to figure out what to order, my 10 yr old noticed that there were 3 big flies hovering around the pastry selections, one of the big flies settled nicely in one if the cinnamon bread. I called the attention of the staff that was getting our order. I was surprised at her response, " What can I do about it?!" she said with a very obvious annoyance in her voice.instead of doing something or anything about it, she proceeded on taking our orders. I have to stop her & literally point on the fly that is still in the bread to throw it away. She picked up & threw away the bread, not caring to show her annoyance. Obviously, no apology was given or no action to prevent the other flies from hovering around the pastry selections. After I got our orders, I still can't believed that this staff was obviously not concern about the food being served to costumer. I approached her once again & asked her, her name, she stood up from where she's seated & proudly said her name, "Laja". I asked her who & where is the manager, without a trace of hesitation she pointed me to where the manager was. I spoke with the manager, & again to my surprise, no service recovery attempted, instead, he said that Laja, his staff, did approach him when she saw flies & did something about it. I have to tell him, the story again & reminded him that he wasn't around when everything was happening, so how could his staff, Laja, approached him! It's very a disappointing & a very frustrating experience. The store manager & his own staff, Laja obviously didn't care if their were flies hovering around their food merchandise & that the next costumer/s can get/buy it. I can't imagine how they handle and prepare food in their back kitchen. I wonder what the "#1 Zagat" rated posted in their door means...
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