I called in to get a refund on my salad which had tomatoes on it but it is a berry salad with no tomatoes on it normally. I called in and the employee who answered acted like she was the manager on duty. She told me to come and get a different salad. I told her I didn't want to come back as I live 14 miles away. I asked if I could get my money back and she told me that they cannot do that. I then asked if she was the manager and she said "no. I will get her".
As she was handing the phone to her manager she started to tell the manager that "That some bi%$h is complaining about her salad and keeps saying um, um, um, um. She can't talk without saying um um um um, she sounds retarded". She then handed the phone to the manager on duty and I told her I heard the whole conversation. She quickly apologized and told me that she will give me my money back. I was livid! I told her I wanted to talk to the District Manager and she told me she didn't have that number. I then told her to find someone who has it then. She later took my number to have her manager call me. The manager told me that they would talk to that employee. I will not settle for this as a solution.
I have an anxiety disorder and when I get nervous or flustered I stutter quite a bit and it is something that has hindered me most of my life. I am in no way "retarded or stupid". There is no tolerance for this type of childish name calling in a company, especially to their customers! I want to do whatever it takes to get the point across that a company is responsible for how an employee talks about the customer. I feel that this "joking" about my personal disability cannot be swept under the rug. I want to see this to the end. Please take this seriously and don't further my embarrassment. I am only looking for advice that pertains to what can and should be done. Thank you
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