At the end of Sept 09 I noticed at charge on my debit card for $2, I called the company and they said that it was for a pound of coffee that I would be receiving in the next 14 days and that I had 30 days from date of arrival to either accept or decline membership in this coffee club. I did not sign up for this service.
I was then told that within the 30 days I could call and cancel membership or just leave things alone and I would be billed 24.00 plus shipping & handling every 6 weeks for 2 lbs of coffee each time. I figured with the price of coffee I would pay the $2 for a lb of coffee (what a bargain!)
Three days later, I was charged 34.00 even though I had not received the first lb of coffee yet. I called the cust svc number and at this time (it was the first of Oct 09) I told them I wanted to cancel my membership including the lb of coffee for $2 and that their practices were not trustworthy since they charged my debit card before I even was able to try out their coffee.
The customer service rep I talked to said that she cancelled my membership and I would receive my refund as soon as they received the pkgs they sent and that I hadn't received yet back to them. Almost 2 weeks later I received the first lb of coffee which I refused at the post office. A few days later another pkg came which I also refused. I called the company to let them know that I refused both packages and expected my money back asap. Two days later they charged my card for $79.
At this time I was fuming, I'm a widow on a set income and cannot afford to have money taken out of my debit account that I do not authorize. The rep I talked to this time said that it can take up to two billing cycles from my debit company before I see the money. I called the debit card company which is through Wal-Mart to explain what happened and they said that Rich Cafe Direct would have to put in a credit in order for me to get my refund and to this day I have not been able to do.
I kept calling from the end of Oct 09 until up to March and got no answer just an answering machine to leave my info which I did approx 100 times. As of last week 03/02 their phone is now disconnected. I just really want my money back. I know $120 doesn't seem like alot to some but to someone on a fixed income it is food for a month or an electric bill that I cannot pay.
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