Why does Mcdonald's have the screen that confirms your order, as you place it, when in the drive thru? This story all took place in a matter of 30 minutes. My husband placed a simple order for a value meal and other items. After watching the order and seeing it was correct on the screen. He picked up the order. It was missing fries and we finally found out it was missing the 10 piece chicken nuggets out of the meal. We were given a Big Mac instead. (We didn't order a Big Mac) The manager on duty told my husband he didn't order any fries and would not offer any apologies or attempt to correct the error. I called to explain and hoped to resolve the situation when the manager identified herself as the one who prepared his meal and like she told him, he didn't order any fries. She proceeded to call us liars because we couldn't produce the receipt that they never gave us. She was short and uncooperative. I am not concerned with the food error, but the fact that #1. Don't call your customer's liar and #2. The manager, of all people, should know better to represent Mcdonalds with more professionalism. All the commercials they show these days do not do justice for how many times I have been rudely treated by the employees of Mcdonalds. What is customer serice these days? Do they offer classes for it? Don't they have to fill out forms when they start working (especially managers)? Do the rules of employment include cutomer satisfaction? I have taken classes through numerous companies and they do not take a lot of time to reiterate manners! You may throw this away, but at least discuss amongst yourselves actually how many times customer service has let you down. People should be held accountable for their behavior when working one on one with the public.
0 comments