On different occasions, I went to McDonald's in Granby and was charged a different price than what was advertised on the signage in the store. Each time I brought it to the cashier's attention. Each time I was told, "I don't know why it's like that, but the computer—not the sign, is always right!"
After being overcharged for the third time in a row, I e-mailed McDonald's corporate headquarters. They very nicely sent a "canned" response that the franchise owner of this particular store would contact me. After two weeks, I heard from no one, so I wrote again and said that my next e-mail would be to the State of Connecticut as what they were doing was illegal. I finally got a call from the franchisee who said he would be sure to have the signs changed. No "I'm sorry, " or anything else!
I've stopped going there—the Manager is rude, and I believe they intentionally are ripping people off!
0 comments