I don't know if it's all Mcdonalds or just this one, but the Mcdonalds in Lafollette Tennessee is a JOKE! No exaggeration, about 90% of the time my food is wrong.
You may ask my why I keep going back, and my ansewr is I dont' know! Kinda silly I know. But it's fast and it's cheap, plus when they actually get the order correct, I like the food.
My husband and I have called and complained several times, and we have been put on their list for free food (which we have never used) But nothing seems to get better. The customer service SUCKS! They always act as if they don't want to be there, and never smile, and never talk to you. They only take the order and your money. When they give you your food they don't say a word, just hand it to you and shut the window. When you go inside and eat, they are always talking to their friends and cussing and paying no attention to the customer.
Tonight is what really set me off. I go through the drive through and order a crispy chicken ranch BLT with no lettuce or tomato and add cheese. Pretty easy. When I get to the window to pay, the guy asks me what my order was again. I told him and made sure to say no lettuce or tomato. He goes to tell me there is no lettuce or tomato that comes on it. What an idot, it's a BLT! Of course there's lettuce and tomato. Anyway, I go to the next wiindow to get my food and after about 5 minutes they ask me what my order was. So for the THIRD time I repeat my order EXACTLY as I did the first two times.
I get home and open up my bag and pull out the sandwich. Now remember my order that I repeated 3 times was a crispy chicken ranch BLT, no lettuce or tomato add cheese. I open it up and guess what it is?!?! A GRILLED chicken sandwich, with MAYO (no ranch), WITH LETTUCE and TOMATO, and NO cheese! Are these people stupid???
It is like this constantly, and I'm tired of calling and complaining. I keep saying I'm never going back, but I always do (which is my fault). Come on Mcdonalds, show a little customer service and do your job! It can't be that hard!
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