Placed an oder for delivery of sea food combo with Angel Hair Pasta. After waitinr 50 minutes for delivery (they told me 40) received Linguni Vs Angel Hair... Called to complain and was offered $2 off next order. Asked for the owner; a guy named Paul got on the phone and identified himself as the owner. Told him the problem and he said okay I'll come and pick up the order and replace the pasta, then bring it back to you. I said you gotta be kidding me; I'm waiting 50 minutes already & you want to come pick it up and then redeliver it... It's already been an hour since I originally placed my oiginal order. He told me that you have $15 dollars of seafood and your order and $3 worth of pasta. I can't just bring you a new one. I told him that was not satisfactory and I was not satisfied. He told me "well customers aren't always fair are they? Told him it was the last time I would do business with Alfanso's and would be sure to tell my friends... Then he hung up on me! Five minutes later he calls me back to tell me that he checked with the cook and that the Angel Hair they recieved this week was thicker than normal. I said, c'mon, I've been eating Angel Hair Pasta for more than 50 years and this is NOT Angel Hair. Then he has the audasity to tell me "well it tastes the same". Told him at this point, I didn't want anything from him. Reiterated, I did not receive what I ordered. Was not happy, called him, explained what happened, got his answer [he basically blew me off] and that's it.
All this could have been avoided if they had been honest in the beginning and just said "we don't have Angel Hair Pasta" and I would have placed my order elswhere. Now, I'll never go back there agian...
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