My wife and I waited (Jan 26) over 45 minutes for two orders of biscuits and gravy. The lady behind the counter said it was 'coming right up'. 35 minutes later, we asked to speak to the manager who told us the drive through was too busy and we would have to wait. At that time, the manager's assistant came in from outside along with another co-worker. I asked them if they knew what was going on. They said they were told by the manager to go outside and pickup trash in the parking lot. Needless to say, this is why they have serving problems when we were there. They did finally give us our order, without any apology or future coupons.
My wife and I decided it was time to make a statment in the case. We both took our biscuits and gravy and gave them a shove right over the edge of the counter, into the area where the orders are taken. We acted improperly and very junvenile, we know that. But tried to make the most of a very crazy situation by following the seemingly pattern of chaos that Burger King seems to think is OK.
They just looked at us when we shoved the food over the edge - probably is still there on the floor.
This note just so you would know to watch out and be proactive.
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