Quite often I am at work and hungry, so I automatically turn to the easy deliver of Jimmy John's. It's in the middle of everything in the city that I live in, so it seems like an easy choice. Usually their prices are quite inconsistent depending on whether you order in the store or you have it delivered. The prices get higher (obviously) with the delivery.in addition, a tip is expected (which is also understandable). This past time, however, I bought a Slim 4 (as always) and it cost 4.25. I gave the employee my credit card number over the phone. He said 4.25 was charged to my card. When the deliverer delivered the sandwich, I tipped him. When I got home that night, I got online to check my bank statement. It said Jimmy John's had charged $10 to my account. Sadly, this is not the first time another employee at my work had been charged wrongfully.
The next day as soon as Jimmy John's opened, I called and asked for the manager to make sure that this was straightened out right away. When I began to tell him my problem, he simply said, "Um, we are really busy right now. Lunch time rush. Can you call back later?" I do understand they are probably quite busy during lunch, but I am also a customer who deserved to be waited on. I told him the rest of my problem, my phone number, and he said he would see what he could do. It has been 3 days. I don't think I will be getting a call back. This company is disappointing and dishonest to its customers. The sandwiches are delicious (I will be the first to admit it), but to think of how they dishonestly take money from other people makes the taste of the sandwich less delicious.
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