Robert. R January 24
Dear Jim Hyatt,
Vice President, Franchise Operations
My letter to you today is in regards to Store #900, located at 241 New York Avenue in Huntington, New York.
As a regular and avid costumer of Burger King, I find the quality and service of the above mentioned establishment, below poor compared to other fast food institutions.
1) There is always a long wait at the drive-in window.
2) The customer is greeted by an employee who can barely speak English, making the order very difficult.
3) When picking up the order at the drive-in window, the order is incorrect due to poor management, lack of care, and the inability to speak English correctly. The food is tossed to the customer with no enthusiasm or courtesy.
4) Once receiving the incorrect order, the food is cold, defunct, and unappetizing. Another trip to the establishment is necessary to retrieve the correct order. Again, the order is not worth the trip in the first place.
The only reason my family and I frequent this store is due to the convenient location. As an EMT/Firefighter, I am pressed for time due to long hours at work and fast food has to be often substituted for a home cooked meal which requires some time.
I am no longer having it “My way.” I am having it “Their way.” Their way has forced my family and I to drive further away from our village to enjoy a fast and fresh meal from another institution.
I hope these problems will not affect all of your franchises.
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