Complaint / review text:
Burger King located in Port Arthur Texas needs to improve their service. There are only a couple of Burger Kings within 30 miles of my home, but this Burger King consistently has poor service. The people hired to work there seem to be mentally challenged, but most mentally challenged people are nice. These workers are rude. They rarely get the orders right. They take the money for a drive up order, then tell you to pull up where you wait for a long time. We ask for sweet and sour sauce for our chicken tenders, they do not bring it with our order, but I have to holler from my window because he is trying to get away from me so fast, to ask him to bring me some sweet and sour sauce, he returns with just a couple even though we had a larger order of 3 and had requested extra sauces. When I asked him for more, he said rudely I brought you more! This was the first we had! He did not bring me any more so my daughter had to go in and get some more. We love the food at Burger King, but we always get so mad at the service. Of all the fast food places, the Port Arthur Burger King has the worse employees who you can't understand when they talk and they are so rude, and they always get something wrong with the order! Most upsetting!