I have been going here six mornings a week for almost four years and ordering breakfast at their drive thru. I always order a breakfast sandwich "without cheese" because I can not have lactose.
Half the time they ignore my request and put cheese on the sandwich anyway. That's bad enough. This morning they left the egg off and left the cheese on. I tried to explain my frustration to their "manager", Mary and she blew it off. It is not any wonder that the employees don't care and don't bother to get it right. Their manager doesn't even care if its right.
I guess I'm the fool for ever having contined to spend my money there but I had not experienced this at other McDonalds. I have complained to McDonald's corp and never got a response so I guess the fish must stink from the head.
I won't be spending another penny at any McDonalds in the future. I'll search for their competitor even if I have to drive an extra mile or two. I realize it won't hurt them any. After all, I probably only spend a couple of thousand dollars a year on fast food, but at least they won't get it.
McDonald's service sucks. Period. Maybe they should stop focusing on their kitchen machines and start focusing on customer service.
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