The following details my experince with the Cheesecake Factory in Rancho CUcamonga. I sent this letter to the site and corp. Offices. No repsone, not even a generic letter!
March 15
The Cheesecake Factory, Victoria Gardens Mall
12379 North Mainstreet
Rancho Cucamonga, CA 91739
To Whom It May Concern:
On Tuesday March 14 I went to your restaurant for dinner. My party of three arrived at 7:30 and was told by the hostess that the wait was 5 to 15 minutes but we were welcome to eat at the bar. We opted to eat at the bar, thinking that this would be faster. Our waitress in the bar area was Christina; she was neither friendly nor helpful.
Our food took about an hour to arrive to our table, around 8:30. We were done eating with about 8:50; our check was not delivered until 9:20. It then took the servers till approximately 9:30 to pick up our card and run the bill. Our dinner in the mean time got turned into a two hour-long adventure that was filled with waiting and frustration for lack of service.
This was the first time 2 of the 3 members of my party had ever been to a Cheesecake factory. Your reputation for good food and service was only fulfilled in the way of good food. Although the food was excellent, the two hours it took to complete the meal completely was completely unacceptable. We were there so long; our waitress even took a lunch. We were still there when she came returned.
The only highlight of the evening was an excellent waiter that happened to be walking by, who unfortunately was not assigned to our section. I asked for an extra plate, he happily obliged and asked if we needed anything else, something our server had not done all evening. He also walked by towards the end of our meal and saw we needed our food boxed, and did so promptly.
The Cheesecake Factory has been talked about for many years as one of the premier restaurants for dinning. My experience was completely disappointing. I would be hard pressed to recommended The Cheesecake Factory to anyone. Your website claims that when you walk in the front doors you know you're in for something special. Unfortunately my dinning experience did not yield anything special. We weren't even offered a dessert menu or asked if we were interested in any of your many wonderful cheesecakes! Thank you for your time, sharing my negative experiences will hopefully prevent future patrons from having the same experience.
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