On October 25th I was in Humperdink's playing free poker they have there on every Tuesday night. I had been going to this bar/restaurant for about a year at least once a week.in that time I have never caused a problem or had a complaint, in fact I stopped a few fights from occuring. I always paid my tab and left good tips. Also, the service had always been above and beyond the call of duty and that was one reason I went there often. So on this night, there was a waitress that wasn't too fond of me because my friend who has been going there for over 13 years didn't like her. He felt she treated female guests better than male guests.
This waitress, Cassie used to be behind the bar, but was removed due to slow service and customer complaints. Now my friend had called her names very loudly, but never got in any trouble over it. During my poker game, I had to go up to the bar and order my own drink 3 times even though it was not very busy and at the end of the night I had to wait 15 minutes for my tab. Cassie was not on the floor and there was only 3 tables that had customers. I ended up having to go to the bartender, but he couldn't pull my tab up in the computer. The following day, I made a complaint on the company website and stated what I had stated here. That evening I go into Humperdink's and I find out that Cassie was moved to the dining room and the store manager Susan Walker had to close due to problems with the night shift. I informed two people there that I was the one who made a compaint and one of them who had just started working there, Debbie got very mad and said "Cassie is a great waitress, I never had a problem with her." I stated she never had a problem because Debbie is female and females get better treatment than males.
I return on Friday and one of the managers there is upset because I didn't complain on the store manager Susan because they all wanted her fired. I told her that Susan didn't do anything to me and that I was complaining about poor service from Cassie. I left and on Saturday I was turned away at the door by the same manager that I wasn't allowed back in until I spoke to Susan. So on Sunday since it was football season and I spent the whole day at Humperdink's, I call Susan and explain why I complained. She states that I have a "personal problem" with Cassie and two employees confirmed that so "my business is no longer welcome". I informed her that is fine and sent a complaint to the owner John Mack who never sent a reply.
Now in late March I find out that Susan had been fired so I decide to make an appearance in Humperdink's on a Sunday night. Within my first five minutes the manager comes up to me (who I knew from last year) and tells me that Cassie said I was here and that I am banned. She informs me that since Cassie still works there, she wants my original complaint because rumors were going around about the true nature of my complaint. I email her and after a couple of weeks, get a response that since Debbie (who is now a manager) is involved its going to be a hard fight.
My whole reason for posting this on here is I have witnessed people throwing drinks, turning over chairs and cussing at waitstaff get banned for a few days or weeks, but my legitimate complaint bans me for life?
Thank you
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