I have included the text from bocajava's website about their Connoisseur Club below. What they don't mention is that you may or may not recieve their e-mails, but that's your fault, not theirs. They also lose track of accounts, cancellation requests and are harder to quit than AOL.
A couple months ago, after I had tried to cancel for the second time (after fulfilling my obligation), I receieved another shipment, with no advance warning. On the phone, I was told to accept the shipment with their compliments that it was a mistake. Only problem was, they charged my credit card for this "complimentary" shipment.
Yesterday, I received yet another shipment, with none of the advanced warning again. I tried to log on to my account on their website, but NO SUCH ACCOUNT EXISTS. Then I spend a 1/2 hour on the phone waiting to talk to a "customer service" representative, only to be told that everything is automated, and they have no record of me asking for cancellation, or the "complimentary" shipment, and that I must have done something wrong to not have gotten the Automated e-mails or stopped the shipment.
These people are a bunch of crooks who should be selling Amway or working the AOL phones, not purporting to help people. And the coffee ain't that grand either.
Our Connoisseur Club is the leading coffee club in customer service and flexibility. You select the coffee and the continuous delivery schedule, and your Boca ButlerTM delivers freshly roasted coffee to your door, exactly when you want it. As a member you receive many valuable benefits:
Your personal Boca Butler will notify you via email 7 days before your next scheduled shipment. This allows you to change your order to meet your specific needs. Your Boca Butler will also keep you informed on the latest coffees, promotions, and other exciting news.
You receive automatic Silver Level Status in the Boca BucksTM Rewards Program, which entitles you to an instant 10% discount and points towards great gifts.
Earn $250 in Boca Bucks for joining the club plus bonus Boca Bucks by being an automatic Silver Level member.
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