Mr. David Overton
Founder and CEO
The Cheesecake Factory Incorporated
26901 Malibu Hills Road
Calabasas Hills, CA 91301
As a frequent guest of the Cheesecake Factory AND A BIG fan for your stores in Las Vegas, Dallas, Austin, Texas, the 2402 East Camelback store in Phoenix and starting with the store at Las Vegas - Caesars and now we even have one close to my house at Baybrook mall in Friendswood, Texas and have loved them all and have had good the service, but my recent visit was most disappointing at your Park Meadows Mall at Lone Tree, Colorado location.
After a great afternoon of shopping on 3/24 for my Granddaughter with my daughter %u2013in-law, we decided to chill at your store at Park Meadows and were seated at table 215 around 3:00 P.M. My daughter in law and I ordered Pinot Grigio while my Grand Daughter ordered Hot Chocolate and Oreo Dream extreme, a few minutes later my grandson and his date joined us and they were hungry so they ordered Pasta Carbonara check # 0439 @ 15:11 dated 03/24.
Our Waitress Danielle she was awesome, excellent... Attentive and personable at %u201CALL%u201D times during our visit.
After a few minutes the Pasta Carbonara was delivered by not our assigned waiter, rather by a waiter that had lot of facial hair (later I asked him his name and he gave me some smartass remarks followed by %u201CERIC%u201D what%u2019s it to you? %u201D), while he was delivering the pasta, my daughter-in-law and granddaughter asked him for some more butter as he was getting the eating utensils for the Pasta, with his dirty bare hands, he forgot the butter again, he showed a bemused expression by this normal request, and acted like it was not his table, so now I asked him again for some butter and it was not a highly demanding request of an almost empty restaurant.
He then all of a sudden, approached me and in a very rude and threatening manner threw a full plate of butter were my drink was I was totally shocked by this behavior and we mentioned this to Danielle our regular waitress who was shocked and we asked to speak with a manager.
The lady Manager came up and was apologetic and asked for his name which at that time we did not know and she left without any follow-up. As we were leaving I saw the waiter in question and approached him and I asked him his name and he gave me some smartass remarks followed by %u201CERIC%u201D what%u2019s it to you%u201D
I then went to locate the manager to give her the name and all she could say and in a very unprofessional manner was %u201COK%u201D. I have seldom experienced poor service at a Cheesecake Factory but this experience and outraged service will cause me to let all my friends in Colorado know it, because all wanted was enjoyable fuss free visit and not be intimidated by Eric and therefore I would not go there again, also because the way our manager complacently addressed this problem made me feel extremely un-welcome.
Sincerely,
Richard E. White
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