1st American Mitagators took $750 from me on 11/13 to begin a loan modification. Upon second thought I decided to terminate my contract with them per their instructions on the contract which read: "Client may terminate this agreement without charge at any time prior to the completion of services with written notice of cancellation." Made a phone call on the 11/13, which wasn't returned till11l/16 by a rep named Emmery.
I sent written notice of cancelllation on 11/14 and it was received by 1st American on 11/16. On 11/19 I received a call from Mike Roundtree (Emmerys Mgr.) informing me there are no refunds. I informed him nothing had been completed, and he said it is 51% completed.
On 11/28 received a letter saying contract has been closed per my request and still have not recieved any money back. Emmery informed me today that there is not refund due to my termination of the contract.
Services were not completed when I terminated this agreement and I sincerly hope you will comply with the terms of your agreement which say a refund will be given.
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