23 July My wife and I had appointment with a MIC Mortgage Loan Officer, we learned later that his name as Mr. Rick Starling. The appointment was for 6:00 pm; however, he showed up much later, around 9:00 pm; so much later that my wife had already sleep by the time it was time to sign the papers, around 11:15 pm. Days after the loan had closed we started receiving phone calls from Alex Lambert, Closing Assistance Manager. Please see my reply to Mr. Lambert harassing phone calls.
Good Morning Alex,
As I stated to you before, Rick Starling (Loan Officer) at "11:00 pm" insisted that I call my bank to stop payment on the mortgage payment in question. I explained to Rick, that I had just made that payment and it was scheduled to be paid that same day. Rick had me to check my bank account to see if the payment had posted yet, it had not. Rick said, "normally, transactions doesn't take place until 12:00 midnight". Therefore, under his recommendation I called my bank, after getting through to a bank representative and giving them my access information; Rick spoke to the representative in my behalf. Rick said, "the transaction looks good, there shouldn't be a problem". Now, at that time I would have thought that Rick would have made that adjustments to the loan numbers.
Alex, if you still feel that the payoff shortage is truly my wife and I mistake and Rick Starling is not the culprit; and then, what part are you not understanding? In closing; we feel that it is not MIC hassling us for unjust funds, it is your and Rick. You guys should be saving Veterans money; not taking it, because of your mistakes.
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