I was a co signer on an account that was closed at Academy bank. The bank then transferred the balance owed to my active banking account without notice to me. When I discovered the debt in my account I contacted them. The collections department "Sherry" promised me a pay arrangement after I had made my current account current so that I could have some of my direct deposit pay to use to live on. Well my pay was direct deposited, and they took the entire amount. I have called several times to resolve the matter. They give me the run around, telling me to go the branch, the branch tells me to call the collections department. One branch told me to take out a loan to pay off the debt, I was declined. So then that branch set up a pay arrangement but still no resolve. They refuse to talk with me, they hang up on me tell me people arent there I am not rude or abrasive there is no excuse for this behavior from a bank customer of theirs since 2005.
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