After fighting this company for 4 years, we found there is only one way to pay them and assure it is credited in a timely manner. That is through Western Union Quick collect. Even after we paid our obligations on the forebearance agreement, 6 months later they secretly added attorney fees. I again fought them until July to have those fees removed. I am now seeking renegotiation of the loan with the real mortgage holder Bank of America.
As others have reported, although our forebearance agreement was fulfilled in Dec they kept the forclosure as active on our credit report. We have been current in our payments for over 2 years now. I only hope our adjustable rate mortgage can be converted to a fixed rate! Our current interest rate is 11.33! I was told by Fairbanks they were changing their name to reflect a better service & customer service practices. I was shocked to still see they are not changing by reading the complaints on this site!
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