I was contacted by a company that sounded like it was named Sword Financial (I had trouble making out the name, but the name Dominion Financial never came up in the phone conversation) and promised a $5000 Mastercard for a one time startup fee of $279. I usually don't accept cards that require a fee, but I was enticed by the high limit of the Mastercard.
When the charge showed up in my bank account as coming from Dominion Financial, I did some checking and found the numerous claims of fraud from Usa Consumer Complaints.com. The first thing I did was call my bank and start a stop payment and file a claim to get my money back.
Next, I called Dominion Financial's phone number (supplied by my bank), and had about the same experience as pretty much everyone else who's reported them to Usa Consumer Complaints.com - I got the run around, and the Customer service person refused to transfer me to the "administration department, " where they claim I can get my money back.
All this person would give me was a fax number for this department and a PO box number. I asked why they didn't have a phone number of the other "administrative" department, and I never got a very intelligent answer. I was told that they communicate via "internal email". I asked what the email address was, and they said it's not a regular email address, they just hit send and the message is sent.
Also, the customer service rep admitted that the Mastercard is a prepaid or "Store Value" card, and claimed that that fact was stated to me during the confirmation phone call. That's a flat out lie because none of the terms of the card were given to me at all. The only information I was given was that it has a $5000 limit.
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