I was solicited via email to take advantage of a payday advance through one click cash. Being out of work for the summer months, one click cash was willing to advance me $400.00. I would pay back $520.00 for this loan. I proceeded with their on line application process, in which I read carefully. It asked for your employment and how you were payed; ie: weekly, bi-weekly or monthly. I checked that i was payed bi-weekly. They asked for my date of birth, social security number, etc in addition to 3 references. At the end of the process a loan agreement re-payment was provided, which I read. It stated that the amount of money I would be charged was $120.00 per month in loan fees. This was not to be applied to the principal amount of $400.00. I could add an extra $50.00 per month in addition to the $120.00 with the $50.00 being applied to the $400.00 principal. At the end of the on line loan process a representative from one click cash called me to verify my information. At this time i went over the monthly payments as stated above. I was also directed to their website again to set up what payments i wanted in regards to monies towards the principal each month. I was also informed that I would receive an e-mail 3 days before they were to withdraw monies from my checking account. I never did.
I called one click cash the week of 7/27 and informed them that my first payment for July needed to be only $120.00 and for August the same. I explained that I work for a School District and do not receive any monies for those months. The representative stated, that she would submit that request for approval and I would be notified via e-mail. On 7/27 $120.00 was deducted from my checking account without ever receiving an e-mail. The next payment of $120.00 according to my understanding was to be deducted at the end of August.
On 8/10 another $120.00 was deducted from my checking account, which was only two weeks later. I called One Click Cash immediately at 1-800-230-3266. I was then informed that they would be taking $120.00 from my account every two weeks. I was beside myself, explaining to the representative, that this is not what I agreed to. I would never have applied for this loan. I informed them that all their representatives informed me that this was a monthly repayment, which also was stated during the application process. I was told that i was imagining things. I was informed to write and email or fax a letter to their compliance department. I asked to be connected to their compliance department and was informed that they only accept emails at [email protected] or faxes at 1-800-491-6913. I hung up and went back to the website to locate an address for this company and was locked out of my account with them. I called them back and they refused to talk to me and referred me again to their compliance department, which i could contact by fax or email.
I forwarded a letter to their compliance department on 8/13 via email in regards to the aforementioned details listed above. I was informed via email that i would receive a response in 3 to 4 hours. I did not. Today, 8/14 I received a response from One Click Cash, which did not answer one question in my email to them. They are requesting bank statements, pay stubs. Voided checks, award letters???
I will be closing my checking account as I was advised to do so, by the local District Attorneys Office here in New York. I was advised that One Click Cash will call my job, incessantly and harass me beyond toleration. I would like to know where they are located, so that i may contact them, but as i stated before was locked out of their website. Please, any help in this matter would greatly be appreciated, as I feel these people are criminals, preying on the needy.
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