I've had a Citi prepaid card through my company for several months. Recently I tried to make a transaction online and it was declined. I tried several times to process the transaction, and every time it was declined even though there was money in my account.
Later I noticed that my funds were low, so I checked my online statement and counted 144 declined transactions. I contacted Citi, and they had me fill out a dispute form and fax it to them. I called back to see how long it was going to take to get this resolved, and they said up to 60 days!
I find this ridiculous, first because I have 46 cents to my name on my card, which is supposed to last my family and me the rest of the week, and second because it is obvious I did not try to process 144 transactions online. It would take me hours to do that, and why would anyone do that to begin with?
When I spoke to the rep, she was rude and unsympathetic about what has occurred. I threatened to leave if nothing was done, and she did not care. She said, "You do what you have to do." Really?!
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