First of all you should know that they have a court case with the Federal Court for violating comsumer rights. You can have more information at www.espressoitalia.org. Go to google and type espressoitalia.org and that will take you to the page.
I bought the franchise in just under 20.000US. They were very interested in entering the mexican market. They had previously agreed to pay the taxes of the franchise on entering Mexico.
The franchise was in Customs 3 months before it passed on to be Federal Property because the taxes were not paid. They were only willing to pay 500US when the taxes were 4.000US.
They played with me for 3 months knowing that they had no intention on paying the taxes.
They sent the franchise without a Certificate of origen. When I asked for one, it took them longer than a month to send it down. When I recieved it I rewalised that it was full of lies. They stated that the products were fromn the States when the coffee is from Italy.
I was in contact with the BBB but they were just as useful as the franchise. They didn't solve anything.
I have all the information recorded. I was in contact with them asking for a full refund and compensation but they have ignored me in all cases. They offered to send the franchise again but I obvously did not accept. I could not possibly work with a company that ripped me off. The people to look out for are Shadd Vickery and Patrick Albright, president and vice president of the company. Don't lose time with this franchise. It is a real ripoff!!!
Michael
Yuc.
Mexico
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