I am a member of the Hotspex survey panel. They recently adopted a new rewards program, and on July 8 I had enough points to trade in for a $15 Amazon GC. There were no requirements stated when I requested my GC, but after requesting it I received an email from Hotspex stating that I had to sign a release and send it back to them via email or fax.
I attempted to comply but my email program would not send the attachment. I immediately emailed the prize redemption dept. And Carly who is the Director of Customer Relations. 8 days and another email later, I received a response from Carly who stated they would not send my GC without receiving the release - supposedly to verify my mailing address. I explained again that I could not do so, and that I was going to file a BBB complaint if they didn't send me my GC. I told her it was the same as what was stipulated already on my account. She then sent me an email stating: "I'll need you to reply to this e-mail confirming your address and that you agree to the terms and conditions outlined in the release form we sent you: "
I replied with the required information. She then sent an email stating: "The gift card will be mailed next week." This was on July 16. I have saved all correspondence with her. On August 10 I sent Carly an email stating I had still not received my GC. She did not respond. On August 12 I send another email inquiring about my GC. On August 13 she responded, stating that my GC had still not been sent because "we have yet to receive your completed release form." I sent her an email stating that wasn't true and attached the release AGAIN, as well as HER email to ME stating the GC would be sent. I have now sent her that 3 times, and she has not responded.
My final email to her stated that if she didn't respond that day (August 18), I was going to assume she was deliberately ignoring me, and I would pursue the BBB complaint. She again did not respond. I filed my BBB complaint already.
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