On April 6th I used a MC debit card in a deli in a casino. The processing agent for the card machine and Bordertown OutPost Casino Deli Is Merchant Link I have since found out. I have made multiple calls to Bordertown OutPost Casino where I have spoken to a manager named Jennifer, and two people in accounting that informed me the double debit was caused by Merchant Link. I was ONE of many. After talking to Bordertown at least 10 times over two weeks, they told my who problem was and I send an email to beth. [email protected] She forwarded the email and I immediately was called by Crystal at Merchantlink. At first they tried to say it had to be another Merchantlink. But then after some checking found out it was their problem.
I talked To Crystal multiple times and she was very helpful on 5-4. She informed me that problem stemmed from Bordertown not giving them the batch info until 4-28 so that they could correct problem.
SO on 5-4, we left conversation with her telling me that the problem should be resolved in 7-10 days. Today 5-15 I call back as I still haven't received my credit. She informed me the issue was marked closed on 5-6, and after giving her last 4 digits of my MC, that I am not in the batch they fixed.
So Friday it will be 6 weeks, and I am told the best thing I can do is contact my bank and dispute the charge.
If this is the way Merchant Link and Bordertown do accounting, Be leary of using any cards for anything that Merchant Link services for Bordertown. I was there were at least 38 people this happened to. Wonder how many others didn't get their money back Manager Jennifer at Bordertown will not even return my phone calls. Poor way to do business
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