On March 21st 2012 I was approved for a merchant account with redwood merchant services westamerica bank via fastcharge.com I started processing credit cards the next day, march 22nd 2012. From March 22nd to April 14th I charged a total of 1057 credit cards in the amount of $51,960. On April 13th redwood merchant services westamerica bank seized all credited funds to my bank account and the all of the batches that had not yet credited. I want to point out I was still able to charge people credit cards until April 14th even though they had seized all of my credited funds. Thus causing me more problems. I contacted redwood merchant services westamerica bank on April 16th regarding the seizure of my funds and was told by Shari that all I needed to do was produce tracking numbers for all of the orders I had processed. Which I did within an hour of her request. I was then told I needed the last four numbers of all the credit cards I had processed to aid them in putting the tracking number with the customers. Again I provided Shari with this documentation within an hours time. I was then told by Shari that it would be the next day, April 17th before anything could be done. I then called Shari on April 17th and was notified of 8 retrievals they received and that was the real reason for the seaizure of my funds. She then said I would have to provide the invoice, tracking number, last four of the credit card number, and an email from the customers who had filed a dispute stating they had received their order and that they were dropping their dispute with the bank. Well this I did and was successful contacting 5 of the customers who had filed a dispute and was able to get them to write me an email stating that they had received their orders and that they were dropping their dispute with their banks. All of this I faxed to Shari. This all took place between April 16th and April 30th.in the interim 2 more retrievals came through for which I provided all the information that was asked of me to prove I had in fact sent these people their orders.in all there are 10 retrieval/chargbacks out of 1057 orders and the agreement I signed states that they do not have the right to even visit the possiblity of seizing my funds until I have passed the 1% retrieval/chargeback threshold within a 30 day period. I have on more than one occassion been lied to. Starting at the beginning when I first called about the seizure of my funds when I was told by Shari that they would be happy to return my funds after I provide them the tracking information. Up until April 27th when Shari told me they would be more than likely re-instating my account and issuing a refund of the seized funds today May 1st.instead, I was told today, May 1st, that they are canceling my account and holding my funds for 180 days. I have since gone online and found several other similar complaints against this bank. One suggested filing a complaint here, and here it is. I have been treated very poorly by Shari and lied to by Shari on multiple occassions.
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