Citifinancial acquired our loan in July when they bought out Associates. We made our payment on time in June 2002 to Associates. Over the last two years we have gone round and round with Citifinancial about that June payment.
They say we did not make the payment, but they also say they do not have any of Associates' records. We have the check that cleared and the bank statement to go with it.
They have called us every day, all day long, from 8:01 AM to 8:59 PM, harassing us about being a month late because each payment we send in goes toward the previous month. We got to the point where there was no use arguing with them. We really do not appreciate someone asking us if we feed our kids like we pay our mortgage payment.
We get 4 to 6 letters a month saying we did not make our mortgage payment as promised. We have never promised them anything. We refuse to make a payment we do not owe.
When we tried to refinance to get out from under Citifinancial, we found out they report us late to the credit bureau every month.
We have called Citifinancial pretty much every day since. Every time, I talk to someone new who has no idea what was previously discussed. Customer service tells us they do not have our loan on file, they put us on hold, and we end up in India talking to someone who does not speak a bit of English but gives their name as Jane Smith.
We have over $2,000 in unknown charges, and we were billed $110.00 for a drive-by appraisal that we did not request or even get a copy of. Our ten-year loan now has 5 extra months added to it. No one can tell us what the charges are for, only that they were carried over from Associates. It is funny that they can carry over excess charges but cannot see our last payment made to Associates.
We have one year left on this loan, which was originally done as owner financing. We did not sell it; the owners did. We have an amortization schedule. We live in Florida and are only bound to our original contract. We have never signed any papers with Associates or Citifinancial.
Citifinancial recently told us that the extra 5 months were because we refinanced. We requested a copy of that and received a copy of our owner-finance contract. If we refinanced, how come our interest rate is still 9%, our payment never changed, and we never received any money?
When we requested a payment history, the paper they sent showed us making every payment due to them since July of 2002, when they took over. They told us they could not go past the time they acquired the loan. That is unacceptable! We are on social security and only send our payments out on the 3rd, which are due before the 15th per our original contract.
We paid extra money at the closing to make the payments due in that time frame. Citifinancial swears our payment is due on the first of every month with no grace period. On the advice of our attorney, we will be sending them a demand letter asking for an explanation of the extra charges and the 5 extra months added on.
From what we have read on here, it does not look like we will get a response. We are still waiting on a payoff statement we requested on July 12 that was good for only 30 days.
Our balance according to our records is $3,622.40, and they have a balance of $5839.59, so each month the wrong amounts are going toward the principal and interest.
We are fed up with their loan shark tactics, the constant harassment, being called deadbeats, and going around in circles with people who do not know anything. We will file harassment charges along with numerous other charges.
Every time they call, we log it with the name, time, etc., and we keep all the demand letters they send every month. We hate to have to pay an attorney but have been left no choice. We want our title when we come to the end of our amortization schedule. We have made payments on time for 9 years, and we will not let some fly-by-night company rip us off!
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