I have been banking with Wells Fargo since 1990 and over the last 18 months have notice significant changes to how they service their clients that stems from changes that their Corporate level have chosen to make. I have had my credit card APR raised 2 times and was told not because of bad credit rating, but because "they can" to make up for money that is being lost due to new laws.
I have talked on several times to really ruid customer service people that go way over board when it comes to verifying who I am before they will even talk to me. Being that so many companies use outsourced companies to support their customer service, they need to use other methods around security questions they ask that do not pertain to all of your checking and charge card acct numbers and social security numbers, etc. Most Credit Unions now adays how a great security method for knowing who you are. Wells Fargo should take heed!
Most recently I experienced a Manager telling me that " I need to get on board" with their changes Wells Fargo makes and I have the choice to go to another bank if I don't like the changes Wells Fargo is making. Maybe they should get on board, they if I as well as others go to other financial institutions to do our banking, then they may not have jobs in 12 months.
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