About 2 years ago I paid off my 2003 Chevy Venture (early) After paying it off my wife called and said we never got the title in the mail they informed us that it takes some time and I was not concerned as it was paid off and I was planning on keeping it for some time. Last week I go to trade it in my car and told that I need the title.instead of waiting for the bank I go to NJ MVC to get a duplicate one at a cost of sixty dollars to speed up the process. MVC tells me that Citizen bank still holds a lien against me from two years ago. I find this very disturbing and go to the local branch in Haddon Hts NJ and they tell me it's paid off; but that they have had similar compliants from customers in the past. They put me on the phone with a subcontractor who handles the auto finance who says yes your car is paid off but you need to pay MVC/dmv their fee but only after you provide us with a credit card so we can charge you another fee for giving you a letter saying you paid off your loan - WTF. I say no way eventually customer service at the local bank helps and says I will have a faxed letter showing the lien is paid off with in two day-two days goes by and they tell me it was entered wrong and give them a few more days a few more days go by and they tell me they can't help and I have to call this third party company they use and speak with Rita Grace? Who then tells me it's my fault they never dropped the lien because I never answered a questionaire they say they sent out two years ago and she will need a credit card to bill me for her services before she can help me - and then tells me she'll call me later — help someone &they mess up and want to charge me& and I would actually pay the fee at this point but they tell me after I pay this fee to get a copy of a letter - that they will mail it ouyt in 7-10 days&what aweful service - request id 10049475
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