Worst experience of my life!!!
Anyone who banks or does any kind of business with Bank of America - beware!
I had a fire claim in where the insurance company issues the money to the bank and the bank holds it and disperses as per a draw schedule OR percentage of completion of repairs depending on whom you speak to that day at BOA. You can honestly call about the same situation (which I have) and each poorly trained representative will tell you a different story, no lie! I have had the worst experience with this bank and trying to rebuild my home. It was a bad enough experience - but then to get money out of these people that they have been holding for two years from my insurance company is an absolute horrible experience.
At this point I am 85% complete from rebuilding my 335,000 home in where the bank is still holding $12,000.00 of the $118,000 I received - Do the math - we are out of pocket a lot more than they are holding. I have paid the mortgage on time for two years not living on the property - and still get a hard time??? I have submitted another draw schedule to reflect what was left and told this is what I need to do to get money dispersed according to the contractors request (as per a representative at BOA) Still nothing - I have sent in receipts showing that I have spent more money than I was given by the insurance company (as per a representative at BOA) and guess what still nothing. I have sent in the completion of repairs to show that I am at least 90-95% complete (as per a representative at BOA) and guess what - still nothing - I have spoke with floor managers (Gwendlyn Lawrence and Brian) last week who told me she was putting a request in to have at least a percentage of what was left so I can pay the contractor and guess what - she never did it - I mean talk about inconsistencies and being lied to!!! This is prime example!
I cannot wait to get this house done and get a new bank because this has been the worst experience ever! If I can assist anyone with the dispersement process at this bank& I am not even sure what the advice would be, because taking names and numbers and talking to managers sure does not help. These people are the most poorly trained representatives ever! I also wonder if they made any kind of interest off the money sitting there - it should go back to the insurance company if so!!!
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