Farm Bureau has been defiant since day one and has made it very difficult for my wife to get her medical care taken care of. Michigan has "lifetime" medical benefits for auto accidents first of all. The problem comes when something that is supposed to be covered by the auto insurance is denied on records that THEY HAVE LOST or misplaced (or possibly destroyed INTENTIONALLY).
My wife had been seeing a chiropractor and a massage therapist due to the amount of damage done to her neck and back in the auto accident. She had some medical issues (also related to the auto accident) that prevented her from continuing with these 2 services for a time. When she went to return to continue with chiropractic care and massage therapy to help with her pain level they sent a denial letter not once but on each and every request to return back to these services. They claimed that their records showed that she had not been in either one of these services for as long as we had claimed, as well as had documentation - and copies of prior bills - showing them as the payee.
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