Hi, This is a report about a credit union in florida that sold my information to scammers who then attempted to phish me and eventually robbed my account, and how this credit union behaved thereafter. I'm writing this anonymously because i don't have the power to fight a business that can print its own money.
Believing in the good nature of small business and non-profits i decided to try a credit union instead of a bank. Shortly after the switch they went under and got replaced by Achieva Credit Union. A few months after this happened i recieved a robocall with my name, social security #, and account number claiming that something was wrong and i needed to confirm my account by following the prompt. Since i dont take calls from robots i hung up and called achieva directly, whom informed me that it was a phishing scam. I asked how they got all my information and they claimed that it was Verizon who leaked it. I asked why a phone company would have my banking account info and they said they didnt know. I asked if there's an investigation into this and they said probably.
Figuring this to be nothing, because of course my money is in a bank and therefore secure i let it go. Well 9 months later i received another robocall with a similar scam, this time i just ignored it. Three days later i get a call from some lady claiming there are some strange charges on my account and to call her, so i log onto my account and find a large sum of money charged to some online scam purchase. I call achievas mainline and get the fraud dept and the same girl informs me that my identity was stolen and these charges were made in my name. They tell me i have to drive all the way down to the branch and fill out a report to get my money back, so i run down to one and talk to a clerk who tells me they actually stole twice as much as i saw and then goes through a bunch of questions with me, one of which is if i have filed a police report. I say no, cause this has never happened to me before with the large bank i normally deal with, so she gets someone inside the company on the phone who then informs her "not to worry about it".
I got a call a week later from the fraud dept claiming they need a police report. I go to the police station and ask to file one, they tell me to file it with ic3. Gov (a joint taskforce for cybercrime). I file it then call her and tell her i filed a report with ic3, and she asks me what that is. I ask her how long she has been doing this, she tells me 7 years (the ic3 has been around since 97). I went ahead and got all my money out except for what they took, which they wont let me have since they're calling it "credit". Now i have to wait 3 months to get my money back, thats IF achieva decides they want to give it back. Luckily they didnt take everything or i'd be homeless thanks to achieva.
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