They collect for Capitol One. Capitol one had the wrong address for our billing so it went into collection because my mother thought my brother was getting the bill and visa-versa. Capitol One had the wrong address and never called anyone to confirma nd sent us into collection. Well, we decided to pay it off at half the rate through MRS in order to get a mortgage approval.
MRS told me that if I sent a Cashiers Check by noon the next morning via Fedex that they would send me a release letter by 4 PM when I had my appt. Otherwise we were just going to send a check in regular mail. They received the letter at 11AM confirmed by Fedex. They are now telling me I have to wait for this letter and hung up on me when I told them that they had verbally promised me upon receipt of the Fedex and the Cashiers check for $5,000.00 that they would immediatley send me a fax that I could take to my mortgage broker. They have sent nothing and may not for a few days.
Who can I contact about collection agencies lying to get money sent to them? I sent them a confirmation of what they verbally told me via e-mail the day they sent it and they never said that the letter was untrue. So I have proof. This is MRS Associates in NJ. They lie. Record everything they tell you with a handheld recorder before you send them any money.
Randy
Charlottesville, VA
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