As a single mother I bought a newly constructed, handicap assessible home for my 12 yr. Old
daughter and 14 yr. Old physically disabled son. I financed the loan through Citizens Savings Bank,
predecessor - in interest to Busey Bank. Ms. Severino went to work for CSB about the same time I refinanced the loan in March.
From that time through December 7, there were no fewer than 9 instances where my payments
were not properly posted to the account, resulting in double Interest charges, exorbiant late fees
and a system set up to make us fail. One bogus Default Notice contained my signature forged on a postal document in May. Subsequent payments made after this Notice indicate that not only
was there no Default, but I was forced to make 3 full monthly payments to cover a single monthly
payment.
Ms. Severino eventually revealed that I had been charged 42 months worth of late fees in a 2 year
period. On Dec. 2, my son e-mailed Ms. Severino re: the promised disposition of those overcharged late fees. On Dec. 3, ms severino responded with an e-mail in which she blantantly lied to a kid she knew was a 23 year old physically disabled college student
that was desperate to keep his home.
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