Hi, this is my first post here but heres my story. I havent had an issue until today. I woke up about 3:30 in the morning to check my wells fargo account because I was expecting a direct deposit. Well the DD came through and so I thought I would order a computer via online retailer. Well the card was declined. I had over 2 grand in the account and the computer was only 566 and I thought maybe I was over my limit. So I said I will take the money out later.
I then went to another online retailer and order a battery that was 56.00 that my computer was needed. I got through the prompts and entered my information. Card declined. I was like WTF. My wife woke up and said whats wrong. I told her my debit card isnt working so she went and got hers. Her card too was declined. I then called wells fargo and they prompted for my wells fargo debit card number and it wasnt associated with any account.
I then got directed to a girl which she sounded like she was from india. She then placed me on hold to see why my DC was declining. She came back on the phone and said that the card wasnt in the system. I said why isnt it in the system, I have had this account since 2009 and have had no problems with the account and I have had excellent customer service before today. She again placed me on hold to check her resources.
She came back and said that the card hadnt been used for 5 months. Well I do not use my debit card for transactions my wife pays the bills. So I said please reactivate my card. She then placed me on hold again to do that. She comes back and tells me that the DC was closed out due to numerous overdrafts. I admit I have a wife that likes to check her card balance at non wf atms causing a buck or two in overdrafts and we always take care of the negative balances because we have direct deposit. I then request to speak to a supervisor.
She asks me why I want to speak to a supervisor. I said because I am pissed off and I want to speak to a supervisor its my right as a customer to speak to a sup if I request one. She asks me again why do I speak to a supervisor. I then said because and if i did not get one I was going to go down to my wells fargo branch and close my account. I then was placed on a hold to get sup. She came back again after a 5 minute hold and said my supervisor is on a phone call. I said I dont care what you have to do get me a supervisor now. She places me on a 3 minute hold and disconnects call.
So I call back in I speak to a nice lady. I ask for her supervisor telling her the same issue and she gets her supervisor directly on the phone. So I said to the sup. My DC was cancelled and I needed it reactivated due to some bills I have to pay. She then told me that I had to go to the local branch and reapply for debit cards for both me and my wife. I then said is there any fees she said I dont think so. I dont think so? I am not paying for something they closed without my knowledge or permission. So I have to go down there and get my debit cards reactivated or replaced. If my debit cards cost me. I will close my account down because I am not paying for their error and dumb mistake.
0 comments