This company continually charges unauthorized fees despite their claim to fame that this will not happen with them. I have their brochure in front of me as I type this report, warning consumers about the hidden fees that OTHER credit card processing companies charge. We have a written contract with them stating which fees we agreed to and yet still new fees appear each month and the money disappears from our bank account without authorization. Most recently, November we were charged a $99.00 fee for something to do with the Housing and Economic Recovery Act of 2008. They tell me it costs $99.00 for them to report my companies monthly gross transactions to the IRS. I find this very hard to believe and this fee was not agreed to. I had to go to the BBB of New York to get my money back. I have now cancelled my contract with this company. I sent a written letter via FEDEX. I have signature proof of receipt, yet no-one at this company has processed my request or responded to the questions in the letter about returning the credit card machine. Calling Customer Service takes forever. Plan on a couple of hours and most likely with no resolution. They promise to resolve the issue and tell you the correction will be on the next statement. On previously unauthorized charges it has taken more than a month to get these funds credited back to our bank account. The BBB of NY as of today has over a 100 complaints and several still unresolved. I strongly recommend you do not use this company. I am sure many big companies do not bother to reconcile their monthly statement and perhaps these continual charges each month are not high enough to make a difference but for smaller companies, $99 extra each month make a HUGE difference. I have found another company with ZERO complaints.
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