Complaint / Review
Microsoft Online Service
$44.00 unrequested charge, two hours on hold, no answer

I recently received on my banking statement a charge from Microsoft Online Service of $44.00 for something or another. I do not usually use MSN's pay services (other than Xbox Live, which is $5.95 monthly), so I was alarmed as to why my account would be billed, especially if I was being billed for something I did not order or receive.

I attempted to contact MSN by phone (there is a number listed with all transactions; the number listed for this one was 800 386 5550). I sat on the phone for two hours without reaching a single member of the customer service staff. Could it be that MSN has fired its human staff, or was everyone on a 2 1/2 hour cigarette break?

I would like an explanation, as well as a full refund of all monies illegally collected for non-specific and non-approved services by Microsoft.