Here is a copy of my complaint sent to this agency. Stay away from Green dot or Moneypak as they go by.
—Existing Ticket #: FP549xxxxxxxxxMy name is xxxxxxxxxxxxxxxxxxxxx and Im one of the managers at xxxxxxxxxxxxxxxxxx. Due to our company not wanting to use our bank cards on paypal, we bought one of your prepaid cards at Food 4 Less/Kroger on 11/5 at 12:42PM PST. We paid the $1,000.00 in addition to the $4.95 fee. Our company has not had this money, as weve been defrauded. Here is a copy of our notes:
11/5/11Card was purchased11/8/11Dispute filed with MoneyPak as the funds were used. 11/9/11Called in to confirm that your company received our fax. This fax included my personal identification and proof of purchase, in addition to the MoneyPak card. Per this conversation we were told we would have a telephone call by 11/10 by 1:27PM PST. We were advised to call back tomorrow. Our company also wrote up and faxed you regarding this complaint (including receipts and ID).
11/10/11We had a missed call, we called back and were on hold for 20 minutes, then hungup on. 11/10/112:21PM PST, we called in and were told that we had to wait for a call back which was going to occur on this same date since the time has already expired (11/10 1:27PM) 11/11/1111:34AM PST, We called in since we received no call on 11/10. Told we would get a call later today. 11/11/112:35PM PST, We were transferred to someone. Someone picked up, pressed buttons then hungup on us.
11/11/112:39PM PST, After calling back we were told two things that further upset us. We were told that (1) it could take up to 5 days, which exceeded the initial quote of 11/10 by 1:27PM PST and that (2) its Veterans Day. Obviously, today is a holiday but in the prior conversation we were told we would be called back today. Furthermore, the representative said the company had no email address when asked.
11/11/113:05PM PST. This document was sent by both fax (to 626-739-2110). It will also go out tomorrow, 11/12 by US Certified Mail.
ENDING: This letter is being sent by both fax and US Certified Mail. Im attaching a copy of both my identification card, in addition to the moneypak card and of course the receipts showing that I made these purchases on 11/5. We expect more professionalism from a publically traded company and demand some sort of resolution so that we can continue a relationship with your company.in one of the conversations we were advised that the funds were used on a paypal account. Weve never once used the funds, and are requesting that your company charges back these funds and take it up with them directly, and reimburse us with a new card or refund. It almost seems as if were continuously being re-routed to an offshore call center and our concerns are not being addressed. This is increasing frustration levels and were not just going to sit by as our money was defrauded.
WHAT WE WANT: We want (A) An immediate replacement card sent in either my personal name as Manager of this company, or (B) We want a refund provided by US Mail payable to xxxxxxxxxxxxxxxxx. Our address is xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx.
WHAT WILL HAPPEN IF THIS CONTINUES TO GO THE WAY IT HAS BEEN: Our company will file a lawsuit against your company by our company attorneys and go after legal costs. This will result in additional defamation of your corporate name and of course, complaints will be made with the Attorney General, Better Business Bureau and all other regulatory agencies whom regulate your corporation. These complaints are being composed now to the above regulatory agencies. Once this situation has been resolved, we will notify those agencies that this situation has been resolved. Until then, our company has been defrauded and we expect your agency to reverse whatever charges were made with paypal, take it up with them and re-issue us a new card by US Mail.
CC: Better Business Bureau, Office of the Attorney General, Federal Trade Commission, xxxxxxxxxxx at [email protected], Proper notification boards regarding your companies experience.
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